Contact support
Email [email protected] for help with the COGUA Kokomo app. Best-effort replies are generally provided within one to two business days.
Protect your account: never send your password, sign-in token, private notification token, or other highly sensitive information by email.
What we can help with
- Signing in, creating an account, or requesting a password reset.
- Questions about pending or approved Kokomo membership access.
- Incorrect or missing app announcements, events, church information, or member messages.
- Profile updates, directory visibility, and account deletion.
- Notification permission, preferences, and delivery troubleshooting.
- Accessibility or display problems on a supported device.
Before contacting support
Confirm you have an internet connection, close and reopen the app, and install the latest available app and operating-system updates. Include the screen name, a short description of what happened, your device model, operating-system version, and app version. Screenshots are helpful if they do not contain private information.
Membership approval
Creating an account does not automatically grant access to member-only messages or the directory. Kokomo church administrators review membership requests. Support can check whether a technical issue occurred but cannot bypass the server-owned approval process.
Account and privacy requests
You can update profile information and delete your account from the app's Account screen. If you cannot access the app, email support from the address associated with the account. Additional verification may be required before account information is discussed or changed.
Emergencies
This app and support mailbox are not monitored as emergency services. For immediate danger or urgent medical help, contact local emergency services.