Members, families, leaders, administrators, and visitors using the official COGUA Members App.
COGUA Members App Support
Help For Members On iPhone And iPad
Need help with sign-in, church listings, announcements, member access, or app questions? Support for the official COGUA Members App is available by email through Ronnie Bumgarner.
Login trouble, missing profile access, media playback questions, announcements, directories, and event information.
Update to the latest app version, confirm your internet connection, and include your device model with a short description of the issue.
Common Help Topics
Fast Answers For The Most Common App Questions
The COGUA Members App is designed to keep members connected through churches, events, media, announcements, secure member access, and role-based tools. These are the support areas most users ask about first.
What Support Covers
If you are having trouble signing in, resetting your password, or completing account setup, support can help verify the issue and guide next steps.
If church listings, service details, event information, or media content appear incorrect or unavailable, send the page name and what you expected to see.
Questions about announcements, member directory access, profile updates, and role-based tools can be sent through the support email for review.
If biometric login, notifications, or secure access behaves unexpectedly, include your iPhone or iPad model and iOS version when contacting support.
Troubleshooting
Simple Steps To Try First
A few quick checks solve most support issues. If the problem remains, email support with as much detail as possible so it can be reproduced.
The app will not sign me in
Make sure you are using the correct email address, try the password reset flow, and confirm your device has a working internet connection.
I do not see the right church or event information
Share the church name, page, or event title that looks wrong so support can verify the listing and update the underlying ministry data if needed.
Media or announcements are not loading
Try closing and reopening the app, switching networks, and checking for the latest app update before reporting the problem.
Biometric login or notifications are not working
Check your iOS permissions for Face ID, Touch ID, and notifications. If settings look correct, include your device type and iOS version in your support email.